This Privacy Policy explains how Kronik Warrior UK CIC and Cinnamon Rose UK (“we”, “our”, “us”) collect, use and protect your personal information. We are committed to respecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

• Kronik Warrior UK CIC is a community interest company supporting those living with chronic illness.
   
• Cinnamon Rose UK is an online shop curating beauty, skincare and fragrance products, with 10% of sales donated to Kronik Warrior UK CIC.
   

Both organisations are based in the UK.

We may collect the following information when you interact with us:

• Personal details such as your name, email address, telephone number and postal address
   
• Order details including purchases, payments and delivery information
   
• Communications you send to us (emails, messages, or customer service enquiries)
   
• Marketing preferences if you subscribe to updates or newsletters
   
• Website or e-shop activity (such as browsing, cart history and cookies, where applicable)
   

We use your personal data to:

• Process and deliver your orders
   
• Communicate with you regarding purchases or enquiries
   
• Provide updates, offers and news (if you opt-in)
   
• Support our community activities through Kronik Warrior UK CIC
   
• Maintain legal, accounting and record-keeping obligations
   

We do not sell or trade your personal information. We may share data with trusted third parties, only where necessary, such as:

• Payment providers (e.g. PayPal, eBay, Depop checkout)
   
• Delivery and courier services
   
• IT and website service providers
   
• Regulators or authorities, where legally required
   

All partners are required to keep your information secure and use it only for the purpose agreed.

• Personal data is stored securely on password-protected systems.
   
• We retain information only for as long as necessary (e.g. for accounting, tax or customer service).
   
• Where possible, data is anonymised or minimised.
   

Under UK GDPR you have the right to:

• Access the personal data we hold about you
   
• Request correction of inaccurate data
   
• Request deletion of your data (where legally possible)
   
• Restrict or object to certain types of processing
   
• Withdraw consent for marketing at any time
   

To exercise these rights, please contact us using the details below.

We will only send marketing emails or updates where you have opted in. You can unsubscribe at any time using the link provided in the email or by contacting us directly.

If our websites or e-shops use cookies, we will display a cookie notice explaining how they are used and give you control over your preferences.

If you have any questions or wish to exercise your rights, please contact:

📩 Email: info@kronikwarrioruk.org
📮 Address: Rowan House, 7 West Bank, Scarborough, YO12 4DX - UK

If you are not satisfied with how we handle your data, you also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO). 

Effective Date: 17 July 2025
Kronik Warrior UK CIC | Company Number: 63336280
Website: kronikwarrioruk.org
Email: luiz@kronikwarrioruk.org
Instagram: @Kronik_Warriors
Facebook: Kronik Warriors

This Privacy Policy describes how and when we collect, use and share information when you purchase an item from Kronik Warrir UK, contact us or otherwise use our services via platforms such as Facebook or PayPal.

This Privacy Policy does not apply to the practices of third parties we do not own or control, including Facebook, PayPal or any third-party services you access through them. Please refer to their own privacy policies:

• Facebook Privacy Shield
   
• PayPal Legal Hub
   
• Royal Mail GDPR Policy
   

When you place an order or contact us via Facebook or PayPal, you authorise us to collect the necessary information to fulfil your request. This may include:

• Your name
   
• Postal address
   
• Email address
   
• Order details
   

We rely on a number of legal bases to collect, use and share your information, including:

• To provide our services, including order fulfilment, dispute resolution and customer support
   
• To comply with legal obligations, such as tax or accounting requirements
   
• For our legitimate interests, provided these are not overridden by your rights. This includes:
   
  • Delivering and improving our services
     
  • Complying with platform policies (e.g. Facebook, PayPal)
     

Your personal information is never sold and is only shared under the following circumstances:

• Platform compliance: We may share relevant data with Facebook or PayPal to complete your transaction and comply with their terms
   
• Service providers: We work with trusted third parties, such as delivery couriers (e.g. Royal Mail), and share your information only as needed to provide services
   
• Legal compliance: We may retain or disclose your data if required by law or to protect our rights and users
   

We retain your personal data only for as long as necessary to:

• Provide our services
   
• Comply with legal and regulatory requirements
   
• Resolve disputes
   
• Enforce agreements
   

Typically, this means retaining data for up to six years.

Your data may be stored or processed using third-party services located outside the UK or EU. In such cases, we ensure appropriate safeguards are in place, such as using providers certified under the EU-US Privacy Shield or Standard Contractual Clauses.

You have rights in relation to your personal data, including:

• Access: Request a copy of your personal information
   
• Correction: Ask for inaccuracies to be rectified
   
• Deletion: Request deletion of your information, where applicable
   
• Restriction: Limit how your data is used
   
• Objection: Object to certain uses, especially direct marketing
   
• Complaint: Lodge a complaint with the Information Commissioner's Office (ICO) if you are concerned about how your data is handled
   

For purposes of UK data protection law, Luiz Faye is the data controller of your personal information.

If you have any questions or concerns, please contact:
📧 luiz@kronikwarrioruk.org
🌐 kronikwarrioruk.org